Service area

AI phone ordering for restaurants in Toronto

Toronto restaurants field phone orders across lunch, dinner, and late-night service. VoxAI answers those calls, walks each caller through your menu, confirms the total with HST, and hands a clean ticket to your kitchen — so your team can stay on the floor and at the pass.

Book a free demo🍕 Try the demo line

Demo line: (647) 498-6017 — a live pizza-ordering demo, not a support number.

The challenge

The phone competes with everything else during a Toronto dinner rush

In a busy downtown or midtown kitchen, the phone rings against dine-in service, courier pickups, and a full pass. Every ring is either an order you capture or a staff member pulled away from a table. The busier the room gets, the more calls slip to voicemail — and a voicemail is rarely a completed order.

Hiring a dedicated phone person for peak hours is expensive and hard to schedule. VoxAI covers the phone specifically during those pressure windows, without adding a shift to the rota.

How VoxAI helps

How VoxAI supports a Toronto restaurant

Answers on the first ring

Inbound calls are picked up immediately, even when every staff member is busy with in-room guests.

Handles menu questions and substitutions

Callers can ask about items, sizes, and common substitutions, and the agent guides them to a complete order.

Confirms the total with 13% HST

The order total, including Ontario HST, is read back to the caller before the call ends.

Sends a kitchen-ready ticket

Order details go to your kitchen by text and email the moment the call finishes — no re-keying.

From call to kitchen

How a phone order flows

📞
Step 1

The caller phones your restaurant

VoxAI answers the call instead of sending it to voicemail.

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Step 2

VoxAI takes the order

It walks the caller through your menu, sizes, and options in a natural conversation.

🧾
Step 3

The total is confirmed with HST

The order and the exact total including 13% Ontario HST are read back to the caller.

📲
Step 4

The kitchen gets the order

Order details are sent to your kitchen by text and email the moment the call ends.

📧
Step 5

The customer is confirmed

A confirmation with the order and ready time can be emailed to the customer when provided.

Example scenario

Example: a full Friday service downtown

A hypothetical scenario showing how a single evening might run. This is an illustrative example, not a customer story.

17:30 PM — the room is full and two servers are at tables. A regular calls to place a pickup order.
2VoxAI answers, takes the order, suggests a side, and confirms the total with HST.
3The kitchen receives the ticket by text while the front-of-house team keeps working the floor.
4The caller gets a confirmation and a ready time, with no one stepping off service to answer the phone.
Availability

Available to Toronto restaurants

VoxAI is configured and onboarded remotely, so a restaurant anywhere in Toronto — downtown, North York, East York, or the west end — can get set up without an on-site install.

Pricing is in Canadian dollars and Ontario HST is handled correctly. Ask about language availability for your callers during onboarding.

Questions

Common questions — Toronto

Does VoxAI work for full-service restaurants, not just pizza?

Yes. VoxAI is built for restaurants and pizza shops alike. It is most useful wherever a meaningful share of orders come in by phone for pickup.

Can it answer menu questions and handle substitutions?

It can guide callers through your menu and handle common customizations and substitutions you configure during setup. Unusual requests it cannot resolve are captured so you can follow up.

Will it keep up during our busiest dinner rush?

Answering the phone during peak hours is exactly the job VoxAI is designed for, so your staff can stay focused on the room and the kitchen.

Do we need to change our phone system or buy hardware?

No new hardware is required. During onboarding we review how to route your calls to VoxAI; you can keep your existing number or use a new local number.

See VoxAI handle a real order

Call the live pizza demo line and try ordering a pizza, sides, or drinks.

(647) 498-6017 is a live pizza-ordering demo line, not a support number. Questions? Email [email protected]

Book a free demoSee pricing