Frequentlyasked questions.

Yes — call (647) 498-6017 right now. That’s a live pizza demo agent powered by VoxAI. It will take your order exactly as it would for a real customer. Note: this is our pizza demo line, not VoxAI’s contact or support number. To reach us, email [email protected].

Yes. We use ElevenLabs voice AI — the same technology used in major commercial applications. Callers regularly mistake VoxAI for a human agent. You can hear it right now by calling (647) 498-6017.

VoxAI handles common customizations (crust type, toppings, size, dietary restrictions) naturally. For truly unusual requests or complaints it can’t resolve, it captures the caller’s number and notifies you so you can call back.

During your 24-hour setup, we configure VoxAI with your full menu, pricing, and HST calculations. You can update specials and out-of-stock items anytime from your dashboard.

The setup fee covers restaurant-specific menu review, deterministic price configuration, menu and pronunciation aliases, AI voice-agent configuration, phone-number setup, kitchen notification routing, test calls and go-live preparation. Launch setup fee: C$149 one time. It is a one-time setup and configuration fee, not a deposit, and it is not credited toward your monthly service.

Yes. We forward your existing number to your VoxAI line, or we provision a new local 647 number for you — your choice. The setup takes about 30 minutes.

VoxAI is designed to run on reliable cloud infrastructure. During setup, we review fallback options for your restaurant’s phone workflow so you know what happens if there is an outage or forwarding issue.

The setup fee covers restaurant-specific menu review, deterministic price configuration, menu and pronunciation aliases, AI voice-agent configuration, phone-number setup, kitchen notification routing, test calls and go-live preparation. Launch setup fee: C$149 one time. It is a one-time setup and configuration fee, not a deposit, and it is not credited toward your monthly service.

You get a 14-day trial or 25 connected voice minutes, whichever comes first. The trial begins once your setup has been reviewed and your agent goes live, and your full plan is available during it.

Connected voice minutes measure the time your VoxAI agent is actually connected to a caller. Usage is measured to the second, so a 90-second call uses 1.5 minutes — not 2.

Additional connected voice minutes are charged at the rate shown on your plan — C$0.39 on Starter and C$0.29 on Pro. Flex has no monthly inclusion after the trial and is charged at C$0.49 per connected voice minute. Enterprise usage allowances and volume pricing are agreed during onboarding.

Flex. It carries the same pickup order taking, Live Orders kitchen screen, kitchen email alerts, customer order receipt SMS, one local number, out-of-stock controls and email support, with no monthly plan fee — you pay for the connected voice minutes you use. Delivery-zone checking, multi-location support, custom integrations, white label, a dedicated account manager and priority support are on the higher tiers.

Yes — there is no long-term contract. Cancel from your dashboard at any time.

Yes. All prices are in Canadian dollars, plus applicable taxes, with no currency conversion — and every order total is calculated with 13% Ontario HST.

Yes. You can upgrade or downgrade from your dashboard at any time. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.