Question 1

What is the $299 onboarding deposit?

Accepted Answer

Your $299 onboarding deposit covers menu setup, AI agent configuration, test calls, and launch support. If you continue after the trial, we credit it back as $25/month for 12 months while your subscription stays active. Unused credits are forfeited if you cancel early. It is not a fee — it's a refundable deposit applied to your account.

Question 2

What does the 14-day free trial include?

Accepted Answer

The 14-day trial gives you full access to your plan features: real phone ordering, kitchen alerts, the owner dashboard, and order receipts. Your VoxAI agent answers real calls from real customers during the trial. You only pay the $299 onboarding deposit upfront to start.

Question 3

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your dashboard before your next billing date and you won't be charged again. If you cancel during the trial period, the onboarding deposit is non-refundable as setup work has already been done. Unused monthly deposit credits are forfeited on cancellation.

Question 4

What counts as a "call"?

Accepted Answer

A call is any inbound phone call answered by your VoxAI agent, regardless of whether it results in an order. Outbound calls and missed calls that go to voicemail are not counted. Call limits are soft limits — we'll reach out before suspending service if you regularly exceed your plan.

Question 5

Is this in Canadian dollars?

Accepted Answer

Yes. All prices are in Canadian dollars (CAD) and include HST where applicable. Your Stripe billing statement will reflect CAD charges.

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can upgrade or downgrade from your dashboard at any time. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.

Simple. Transparent. Canadian dollars.

About the $299 onboarding deposit

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